16 Of The Best eCommerce Chatbots For Your Business

Get free online marketing tips and resources delivered directly to your inbox. Chatbots are also extremely effective at collecting customer feedback. No matter how in-depth your product description and media gallery is, an online shopper is bound to have questions before reaching the checkout page.

Ecommerce chatbots keep users effectively engaged throughout the interaction. Transactional chatbots must understand the request context but don’t need to simulate a human-like response – they return predefined answers or a set of options. As ecommerce customers contact the support with various problems, you should consider two types of chatbots that handle different tasks well and choose which one suits your company’s needs better. Once you have made your customization, you simply add it to your site either via an integration (recommended) or a custom API. Chatbot apps also typically include reporting tools that you can access via your chatbot platform account.

eCommerce chatbot examples: 6 awesome eCommerce chatbots to check out

There are plenty of platforms out there for building chatbots that accommodate all skill levels. AI chatbots make sense if you want to handle complex queries and comments from users, such as a user asking for a product recommendation. Unlike most of the chatbots on this list, Subway’s latest chatbot was neither deployed on Facebook Messenger, nor on their website. No, Subway’s latest conversational AI hit was deployed as a Google RCS bot — a relatively new messaging platform that aims to replace traditional SMS. Most importantly, the H&M chatbot remembers each user’s tastes and preferences and uses this for retargeting customers in the future with better recommendations.

They answer questions, offer information, and recommend new products and or services. Ecommerce chatbots are computer programs that interact with website users in real time. They provide customer service, answer questions, recommend products, gather feedback, and track engagement. Leveraging conversational AI solutions for eCommerce helps to engage customers round the clock and provide immediate answers to their common queries. REVE Chat offers the best customer service chatbot platform for eCommerce businesses. In short, ecommerce chatbots are software that simulates the human assistant and interacts with a human assistant in real-time.

The 4 Best Ecommerce Platforms for Selling in 2023

The personal finance app Digit, in the example above, uses rule-based chat since the user is only expected to ask a narrow set of questions about their account. Apply this knowledge to your online business, and you’ll be set to launch your first bot. With this new technology, your business can immediately meet customers’ wants to create a personal and helpful shopping experience. Patrón, part of the Bacardi umbrella of companies is a brand of premium tequila products.

But think about the number of people you’d require to stay on top of all customer conversations, across platforms. This especially holds true now that most shopping has gone online and there is a lack of of a product before making a purchase. As an ecommerce store owner or marketer, it is becoming increasingly important to keep consumers engaged alongside the other functions to keep a business running.

Online Grocery Shopping Chatbot

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